A little guidance.
A better coffee ritual.

As part of the Roasters Collective, we source, profile, and roast our coffee together—bringing a shared dedication to the craft into your daily ritual.

Start with the roast level and tasting description on the individual product page. Origin coffees, blends and flavored coffees offer different profiles; the details are specific to each product.

Tasting notes describe flavor and aroma. In unflavored coffee, notes such as chocolate or citrus do not mean those ingredients have been added. Flavored and functional coffees have their own ingredients; check the product information before ordering.

Choose the grind intended for your brewing method from the options on the product page. Select whole bean if you prefer to grind at home. Available formats vary by product; instant coffee does not require grinding.

Check the individual product description and any nutrition images in its gallery. For a detail that is not listed, contact us before ordering.

Keep the package sealed in a cool, dry place, away from heat, moisture and direct sunlight. If you use whole bean, grind what you need before brewing.

Please allow 1–3 business days for order processing and roasting before handoff to the carrier, as outlined in our shipping policy. Carrier transit time is additional and varies by destination and service.

Our shipping policy offers free standard shipping on eligible Cozy Notes branded orders over $35 within the United States. Third-party products may have separate rates. Review the shipping charges shown at checkout.

Yes. International shipping rates and delivery times vary by destination and service. Review the options available for your address at checkout and our shipping policy before ordering.

Contact us as soon as possible with your order number and the requested change. We will check the order’s status; a change is not confirmed until we have reviewed it.

Contact support@cozynotescoffee.com with your order number and a description of the issue so we can review it.

Where a subscription option is available, select the delivery frequency offered with that product. Repeat deliveries and charges follow the subscription terms you select.

Use the management links in your order confirmation email. Our cancellation policy allows subscription changes or cancellation at any time. Contact us if you need help accessing your subscription.

The payment methods available for your order are displayed at checkout.

Eligibility and exclusions are set out in our Return & Refund Policy. Eligible items must be unopened, unused and in their original packaging within the stated 14-day window. Contact support with your order number for authorization before sending an item back.

Use our wholesale inquiry page to tell us about your business and what you are looking for.

Email support@cozynotescoffee.com or use our contact page. For an existing order, include your order number.