Refund policy

Return & Refund Policy – Cozy Notes Coffee Co.

Thank you for shopping with Cozy Notes Coffee Co.! We take pride in our premium, small-batch specialty coffee and branded merchandise. If you're not completely satisfied with your purchase of a Cozy Notes Coffee Co. branded product, we're here to make it right.

⚠️ Please note: Our money-back guarantee applies exclusively to Cozy Notes Coffee Co. branded products (specialty coffees and branded merchandise). Third-party merchandise and goods sold through our store are not covered by this guarantee and are not eligible for a money-back refund. All third-party product sales are subject to their own third party policies (if applicable) but are considered final sale with respect to the guarantee.

1. Return Window

Items must be returned within 14 days of the original purchase date (or the date of delivery for online orders).

2. Condition of Items

To be eligible for a return, your item must be:

  • Unopened and unused.
  • In its original packaging with all seals, tags, and labels intact.
  • In the same condition that you received it.

3. Proof of Purchase

Please provide your original receipt, invoice, or order confirmation email to process your return.

4. How to Initiate a Return

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original method of payment within 7–14 business days.