Refund policy

Return & Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you change your mind, we are happy to offer a return or exchange based on the following policy:

1. Return Window

Items must be returned within 14 days of the original purchase date (or the date of delivery for online orders).

2. Condition of Items

To be eligible for a return, your item must be:

  • Unopened and unused.

  • In its original packaging with all seals, tags, and labels intact.

  • In the same condition that you received it.

3. Proof of Purchase

Please provide your original receipt, invoice, or order confirmation email to process your return.

4. How to Initiate a Return

  • In-Store: Bring the item and your receipt to our customer service desk.

  • Online: Please email us at support@cozynotescoffee.com with your order number to receive a return authorization and shipping instructions.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original method of payment within 7-14 business days.