Our Promise to You
At Cozy Notes Coffee Co, we roast every bag to order — because coffee this fresh deserves to be experienced at its best. If it isn't, we want to make it right.
What We Guarantee
Every order from Cozy Notes is backed by our full satisfaction guarantee. If your coffee or tea arrives damaged, defective, or significantly different from what was described, reach out within 14 days of receiving your order and we'll make it right. No hoops. No hassle.
Please note: because coffee is a perishable product, we are unable to accept returns on opened bags. If your order arrived sealed and you have a concern, we're happy to help. For full details on our ingredients, sourcing, and roasting process, visit our Product Information page.
How It Works
- Email us at support@cozynotescoffee.com within 14 days of receiving your order
- Tell us what's wrong — a quick note is all we need
- Unopened items may be returned; opened bags are not eligible for return due to the perishable nature of coffee
- We'll offer a replacement, store credit, or refund on eligible orders — your choice
Why We Stand Behind This
We source, roast, and ship with intention. But we also know that things can go wrong in transit. If your order arrives in anything less than perfect condition, that's on us to fix — not on you to live with.
Questions?
Reach us anytime at support@cozynotescoffee.com or through our Contact page.