Start with your order.
Email support@cozynotescoffee.com with your order number, the email used at checkout and a brief description of your concern.
CUSTOMER CARE
Care beyond
the first cup.
Questions deserve attention. If something about your order needs a closer look, our support team is here to review the details and explain the next steps.
Contact customer supportORDER SUPPORT
Tell us what happened.
Help us understand.
If an item arrived damaged or appears incorrect, include clear photos of the item, label and packaging. Keep the packaging while we review your message.
We’ll review your request.
Our team will review the order details and explain the applicable next steps. Please keep the item and packaging while we review the concern. We aim to reply within 1–2 business days.
ORDER CONCERNS
Clear terms.
Considered support.
This is a summary of our current Return & Refund Policy. Please read the full policy before requesting a return.
- Return window
- Contact us within 14 days of delivery for a damaged, incorrect or quality-related item concern.
- Item condition
- Keep the item and packaging while we review your request. Photos of the item, label and packaging help us understand what happened.
- Proof of purchase
- Have your receipt, invoice or order confirmation ready when you contact us.
- Refund review
- We review the order details and supporting information before confirming a resolution. Please see the full policy for eligibility and refund details.
- Pantry products
- Contact us before returning a pantry product. Eligibility and applicable time limits are stated in the full policy.